Frequently Asked Questions

1. CLICK HERE and complete the new customer information form.
2. After completing the registration form, your account will be pending activation. You will be able to continue using the site, but unable to view pricing or place orders.
3. You will be contacted by your sales representative and your account will be activated. You will be able to view pricing and place orders.

Please view our Privacy Policy for more information.

Click the “My Account” link at the top right hand side of our site to edit your account information.

ArtBrands.com does not currently calculate shipping at the time of checkout. Shipping charges are calculated once the order is packed and weighed. If you have any questions about shipping, please contact customer service, or your sales representative.

CLICK HERE and follow the instructions.

Please CLICK HERE to contact customer service. You will need a Return Authorization number.

Stock Transfers:

• All returns must be first approved by Art Brands, and be accompanied by a Return Authorization (R.A.) number, which must be clearly marked on the outside of the package. All returns must be within 30 days from receipt of order.
• No credit issued without merchandise Return Authorization and merchandise receipt by Art Brands.
• All returned freight cost is at the customer’s expense.
• Returns may be subject to a 25% re-stocking fee.
• Refused or undelivered shipments are also subject to a 25% re-stocking fee unless the order is re-shipped within 10 business days. Secondary freight charges will apply.
• Credits issued must be used within 12-months from the date of issue.
• Any discrepancies with merchandise received (ie. Shortages, incorrect or damaged product, etc.) must be reported to Art Brands within 48 hours of receipt.
• Prices are subject to change without notice.
• All transfers should be inspected prior to being applied on garments. Art Brands, LLC is not responsible for the costs associated with any damaged or mis-printed apparel.

Custom Transfers:

• Custom orders cannot be returned.

Stock transfer orders generally ship same day if placed before 12:00pm EST Monday – Friday, but this is not guaranteed. Please contact your sales representative or customer service in urgent situations. Custom transfers orders and orders with other products vary, please contact your sales representative or customer service.

Please CLICK HERE to contact customer service. A representative will contact you soon.

Please CLICK HERE and complete the registration form. After completing the registration form, your account will be pending approval. You will be able to view products on the site, but unable to view pricing or place orders until you are contacted by an Art Brands representative.

You can use the search or navigation menus to find products on our site. Feel free to contact Customer Service or your representative for help during business hours.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact Customer Service for assistance.

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Please create an account by clicking the “My Account” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, please contact Customer Service & a representative will contact you.

During the checkout process you may choose any of our current payment options and continue to place your order. If you have any additional payment questions, please contact Customer Service.

Orders generally ship within 24 hours of full payment. Shipping is calculated based on the shipping method selected. Your sales representative will contact you with shipping charges.

• All returns must be first approved by Art Brands, and be accompanied by a Return Authorization (R.A.) number, which must be clearly marked on the outside of the package.
• No credit issued without merchandise Return Authorization and merchandise receipt by Art Brands.
• All returned freight cost is at the customer’s expense.
• Returns may be subject to a 25% re-stocking fee.
• Refused or undelivered shipments are also subject to a 25% re-stocking fee unless the order is re-shipped within 10 business days. Secondary freight charges will apply.
• Credits issued must be used within 12-months from the date of issue.
• Any discrepancies with merchandise received (ie. Shortages, incorrect or damaged product, etc.) must be reported to Art Brands within 48 hours of receipt.
• Prices are subject to change without notice.
• All transfers should be inspected prior to being applied on garments. Art Brands is not responsible for the costs associated with any damaged or mis-printed apparel.

• Custom orders cannot be returned.