Frequently Ask Questions

Order Status

Go to My Account > Orders at the top right hand side of our site to check your orders status. Please Note: Order status is not always updated real time, so please contact your representative in urgent situations.
Category: Order Status
Got to My Account > Orders at the top right hand side of our site to view orders you have placed. Then change your order quantities and save. Please Note: Once an order has begun processing or has shipped, the order can no longer be changed.
Category: Order Status
Go to My Account > Orders at the top right hand side of our site to track your order. Please Note: Order status & tracking information is not always updated real time, so please contact your representative in urgent situations.
Category: Order Status
Go to My Account > Orders link at the top right hand side of our site to check your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your order shows a status of “delivered”, please contact customer service for assistance.
Category: Order Status
Go to My Account > Orders at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Category: Order Status
Go to My Account > Orders at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance
Category: Order Status
We don’t currently backorder, so please keep track of desired products that are not available at the time of your order.
Category: Order Status

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Pricing & Billing

We only charge sales tax to customers located in Ohio without a vendors license. If you are located in Ohio and have a vendors license, please CLICK HERE to contact customer service. You will need to complete a tax exempt form.
Please CLICK HERE to contact customer service. A representative will contact you soon.
Click the “My Account” link at the top right hand side of our site to print invoices.
PLEASE NOTE: Order changes made by you or your representative after your order was locked, may not be reflected in receipts or invoices accessed via the website. Please CLICK HERE to contact customer service. A representative will contact you soon.
You must first register as a customer to view pricing. Please CLICK HERE and complete the registration form. After completing the registration form, your account will be pending approval. You will be able to view products on the site, but unable to view pricing or place orders until you are contacted by an Art Brands representative.
Your credit card will be charged at the time of shipment.

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Additional Support

Please CLICK HERE for our contact information.

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Buyer’s Guide

Please CLICK HERE and complete the registration form. After completing the registration form, your account will be pending approval. You will be able to view products on the site, but unable to view pricing or place orders until you are contacted by an Art Brands representative.
Category: Buyer's Guide
You can use the search or navigation menus to find products on our site. Feel free to contact Customer Service or your representative for help during business hours.
Category: Buyer's Guide
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact Customer Service for assistance.
Category: Buyer's Guide
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Category: Buyer's Guide

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International Shipping

Please create an account by clicking the “My Account” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, please contact Customer Service & a representative will contact you.
During the checkout process you may choose any of our current payment options and continue to place your order. If you have any additional payment questions, please contact Customer Service.
Orders generally ship within 24 hours of full payment. Shipping is calculated based on the shipping method selected. Your sales representative will contact you with shipping charges.
Stock Transfers:
  • All returns must be first approved by Art Brands, and be accompanied by a Return Authorization (R.A.) number, which must be clearly marked on the outside of the package. All returns must be within 30 days from receipt of order.
  • No credit issued without merchandise Return Authorization and merchandise receipt by Art Brands.
  • All returned freight cost is at the customer’s expense.
  • Returns may be subject to a 25% re-stocking fee.
  • Refused or undelivered shipments are also subject to a 25% re-stocking fee unless the order is re-shipped within 10 business days. Secondary freight charges will apply.
  • Credits issued must be used within 12-months from the date of issue.
  • Any discrepancies with merchandise received (ie. Shortages, incorrect or damaged product, etc.) must be reported to Art Brands within 48 hours of receipt.
  • Prices are subject to change without notice.
  • All transfers should be inspected prior to being applied on garments. Art Brands is not responsible for the costs associated with any damaged or mis-printed apparel.
Custom Transfers:
  • Custom orders cannot be returned.

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Customer Privacy & Site Security

Please CLICK HERE and complete the registration form. After completing the registration form, your account will be pending approval. You will be able to view products on the site, but unable to view pricing or place orders until you are contacted by an Art Brands representative.
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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My Account

  1. CLICK HERE and complete the new customer information form.
  2. After completing the registration form, your account will be pending activation. You will be able to continue using the site, but unable to view pricing or place orders.
  3. You will be contacted by your sales representative and your account will be activated. You will be able to view pricing and place orders.
Please view our Privacy Policy for more information.
Category: My Account
Click the “My Account” link at the top right hand side of our site to edit your account information.
Category: My Account
ArtBrands.com does not currently calculate shipping at the time of checkout. Shipping charges are calculated once the order is packed and weighed. If you have any questions about shipping, please contact customer service, or your sales representative.
Category: My Account
CLICK HERE and follow the instructions.
Category: My Account
Please CLICK HERE to contact customer service. You will need a Return Authorization number.
Category: My Account
Stock Transfers:
  • All returns must be first approved by Art Brands, and be accompanied by a Return Authorization (R.A.) number, which must be clearly marked on the outside of the package. All returns must be within 30 days from receipt of order.
  • No credit issued without merchandise Return Authorization and merchandise receipt by Art Brands.
  • All returned freight cost is at the customer’s expense.
  • Returns may be subject to a 25% re-stocking fee.
  • Refused or undelivered shipments are also subject to a 25% re-stocking fee unless the order is re-shipped within 10 business days. Secondary freight charges will apply.
  • Credits issued must be used within 12-months from the date of issue.
  • Any discrepancies with merchandise received (ie. Shortages, incorrect or damaged product, etc.) must be reported to Art Brands within 48 hours of receipt.
  • Prices are subject to change without notice.
  • All transfers should be inspected prior to being applied on garments. Art Brands, LLC is not responsible for the costs associated with any damaged or mis-printed apparel.
Custom Transfers:
  • Custom orders cannot be returned.
Category: My Account
Stock transfer orders generally ship same day if placed before 12:00pm EST Monday – Friday, but this is not guaranteed. Please contact your sales representative or customer service in urgent situations. Custom transfers orders and orders with other products vary, please contact your sales representative or customer service.
Category: My Account
Please CLICK HERE to contact customer service. A representative will contact you soon.
Category: My Account

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